Terms and Conditions

Welcome to Good Price Wholesale Suppliers. These Terms and Conditions ("Terms") govern your access to and use of our website, mobile services, and related platform (collectively, the "Services"). By using our Services, you agree to be bound by these Terms and our Privacy Policy.

Please read these Terms carefully. If you do not agree to any part of these Terms, you must not use our Services.

• "Good Price" / "we" / "us" / "our" refers to Good Price Wholesale Suppliers, the operator of the platform.
• "Services" means the Good Price marketplace website and related services.
• "User" / "you" / "your" means any person who accesses or uses the Services.
• "Buyer" means a User who purchases products through the Services.
• "Store Owner" / "Seller" means a User who lists and sells products through the Services.
• "Platform Admin" means authorized Good Price staff who manage the platform.
• "Product" means any item listed for sale on the Services.

You must be at least 18 years old and capable of forming a binding contract to use our Services. By registering, you represent and warrant that you meet these requirements and that all information you provide is accurate, complete, and current.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use or security breach.

We reserve the right to suspend or terminate accounts that provide false information, violate these Terms, or engage in fraudulent or harmful activities.

Good Price operates an online marketplace that connects Buyers with independent Store Owners. Good Price is not the seller of any Product unless explicitly stated. We facilitate transactions, payments, and communication between Buyers and Store Owners.

We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation.

As a Buyer, you agree to:

• Provide accurate delivery and contact information.
• Pay for all Products ordered through your account.
• Communicate respectfully with Store Owners and Good Price staff.
• Not place orders you do not intend to complete or pay for.
• Comply with our returns, refunds, and dispute resolution processes.

As a Store Owner, you agree to:

• Provide accurate and complete information about your store, identity, and banking details.
• List only lawful, authentic, and accurately described Products.
• Fulfill orders promptly and deliver Products in the condition described.
• Comply with all applicable laws, including consumer protection, product safety, and tax obligations.
• Maintain adequate stock and update Product availability promptly.
• Pay all applicable platform fees, commissions, and charges.

Good Price reserves the right to approve, suspend, or remove stores and listings that violate these Terms or applicable laws.

Store Owners are responsible for the accuracy and legality of Product listings. Listings must include truthful descriptions, clear pricing, accurate images, and correct stock status. Misleading, counterfeit, illegal, or prohibited Products are not permitted.

Good Price may review, edit, or remove listings at its discretion. We do not guarantee the quality, safety, or legality of any Product sold by Store Owners.

When you place an order, you are making an offer to purchase the Product from the Store Owner. The Store Owner may accept or decline the order. Orders are typically confirmed upon successful payment.

All payments are processed through our approved payment partners. Good Price does not store your full payment card details. Payment confirmation is required before order fulfillment.

Prices displayed are inclusive of applicable taxes where required. Additional shipping fees may apply and will be shown at checkout.

Store Owners are responsible for arranging shipment and delivery of Products to Buyers, unless otherwise agreed. Delivery timeframes are estimates and may vary based on location, availability, and courier services.

Risk of loss and title for Products pass to the Buyer upon delivery. If a Product is damaged during shipping, Buyers should follow the returns and refunds process.

Returns and refunds are handled in accordance with the Store Owner's stated policy and applicable consumer protection laws. Buyers must initiate return requests within the timeframe specified by the Store Owner.

Refunds will be issued to the original payment method or as store credit, depending on the circumstances. Good Price may mediate disputes between Buyers and Store Owners but is not responsible for refunds unless explicitly stated.

Good Price charges Store Owners commissions and fees on successful sales. Current commission rates and fee structures are available in the Store Owner dashboard and may be updated from time to time.

Store Owners are responsible for any taxes, duties, or charges applicable to their sales. Good Price may withhold payouts to cover chargebacks, refunds, or disputes.

You may not use the Services to:

• Violate any applicable law or regulation.
• Infringe intellectual property or other rights of any person.
• List or sell counterfeit, stolen, dangerous, illegal, or prohibited items.
• Engage in fraud, deception, or misleading practices.
• Harass, abuse, or discriminate against others.
• Interfere with or disrupt the platform, security features, or user accounts.
• Circumvent platform fees or conduct off-platform transactions to avoid fees.

Violation of these rules may result in account suspension, termination, legal action, and reporting to relevant authorities.

All content provided by Good Price, including logos, trademarks, text, graphics, and software, is the property of Good Price or its licensors and is protected by intellectual property laws. You may not use, copy, or distribute our content without prior written permission.

Store Owners grant Good Price a non-exclusive, royalty-free license to use, display, and promote their store name, logo, and Product listings for the purpose of operating and marketing the Services.

To the fullest extent permitted by law, Good Price and its affiliates, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services.

Our total liability to you for any claim arising from these Terms or the Services will not exceed the amount you paid to Good Price in the six months preceding the claim, or one thousand Kenyan Shillings (KES 1,000), whichever is greater.

Nothing in these Terms limits liability for fraud, willful misconduct, or any liability that cannot be excluded by applicable law.

You may terminate your account at any time by contacting us. Good Price may suspend or terminate your account, remove your content, or restrict your access if you violate these Terms, engage in fraud, or if required by law.

Sections that by their nature should survive termination, including intellectual property, limitation of liability, and dispute resolution, will continue to apply after termination.

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Services, you consent to the practices described in the Privacy Policy.

We may update these Terms from time to time. We will post the updated Terms on this page with a revised "Last updated" date. Your continued use of the Services after any changes constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services.

If you have any questions about these Terms, please contact us:

• Email: support@goodprice.com
• Phone: +254 700 000 000
• Business name: Good Price Wholesale Suppliers