Privacy Policy

Good Price Wholesale Suppliers ("Good Price", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile services, and related marketplace platform (collectively, the "Services").

By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

We collect information you provide directly to us, information collected automatically, and information from third parties.

Information You Provide

• Account information: name, email address, phone number, password, and role (buyer, store owner, or platform admin).
• Profile information: shipping and billing addresses, preferences, and communication preferences.
• Order information: products purchased, order history, payment confirmation details, and delivery instructions.
• Store information: if you register as a store owner, we collect your store name, description, logo, contact details, and banking or payout information.
• Communications: messages, support requests, reviews, ratings, and any other information you submit through our Services.

Information Collected Automatically

• Device and usage data: IP address, browser type, operating system, device identifiers, pages visited, time spent, and referral URLs.
• Location data: approximate location derived from your IP address or, with your consent, precise location for delivery and nearby store features.
• Cookies and similar technologies: see the Cookies and Tracking section below.

Information from Third Parties

• Authentication partners: when you sign in with Google or other social providers, we receive your name, email address, and profile picture in accordance with your privacy settings with that provider.
• Payment processors: payment confirmation and transaction status, but not your full payment card details, which are handled directly by our PCI-DSS compliant partners.
• Logistics and delivery partners: delivery status and tracking updates.

We use the information we collect to:

• Create and manage your account and provide access to the Services.
• Process and fulfill orders, including payment, delivery, and returns.
• Verify store ownership, manage payouts, and prevent fraud.
• Communicate with you about orders, account activity, security, and marketing (where permitted).
• Improve and personalize your experience, including product and store recommendations.
• Monitor usage, analyze trends, and maintain the security and integrity of our platform.
• Comply with legal obligations and enforce our Terms of Service.

We process personal information on the following legal bases:

• Performance of a contract: to provide the Services, process orders, and manage your account.
• Consent: where you have given clear consent, such as for marketing communications or precise location data.
• Legitimate interests: to improve our Services, prevent fraud, and ensure network security, balanced against your rights.
• Legal obligation: to comply with applicable laws, regulations, and lawful requests from public authorities.

We use cookies and similar technologies to operate and improve our Services. Cookies are small data files stored on your device. You can control cookies through your browser settings, though disabling certain cookies may affect functionality.

Types of Cookies We Use

• Essential cookies: required for authentication, security, and core platform features.
• Functional cookies: remember your preferences, such as language and cart contents.
• Analytics cookies: help us understand how visitors interact with the platform.
• Advertising cookies: used to deliver relevant advertisements and measure their effectiveness, where applicable.

You can withdraw or manage your consent for non-essential cookies at any time through your browser settings or by contacting us.

We do not sell your personal information. We may share your information in the following circumstances:

• With sellers and stores: when you place an order, we share your name, contact details, delivery address, and order details with the relevant store to fulfill your purchase.
• With service providers: payment processors, delivery and logistics providers, cloud hosting, analytics, customer support, and fraud prevention services.
• For legal reasons: when required by law, court order, or to protect our rights, property, or safety, or that of others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With your consent: in any other case, we will share your information only with your explicit consent.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit, access controls, secure hosting environments, and regular security reviews.

However, no method of transmission or storage is completely secure. We encourage you to use strong passwords and keep your account credentials confidential. If you suspect any unauthorized access to your account, please contact us immediately.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

• Account data is retained while your account is active and for a reasonable period thereafter.
• Order and transaction records are retained for legal, tax, and accounting purposes.
• Marketing preferences are updated immediately upon request; historical marketing data may be retained in suppression lists.

Depending on your location, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you.
• Correction: request that we correct inaccurate or incomplete information.
• Deletion: request that we delete your personal information, subject to legal retention requirements.
• Restriction: request that we limit the processing of your information.
• Portability: request a machine-readable copy of your information for transfer to another service.
• Objection: object to the processing of your information for direct marketing or legitimate interests.
• Withdraw consent: withdraw consent for processing based on consent at any time.

To exercise any of these rights, please contact us using the details in the Contact Us section. We will respond within the timeframe required by applicable law.

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately and we will take steps to delete that information.

Our Services may contain links to third-party websites, stores, or services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party sites or services you interact with.

When you choose to pay using a third-party payment service or sign in through a social provider, you are subject to their privacy practices. Good Price is not responsible for the privacy practices of these third parties.

Good Price operates in Kenya. Your information may be transferred to and processed in countries other than your own, including by our cloud hosting and service providers. When we transfer personal information internationally, we take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Your continued use of the Services after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@goodprice.com
• Phone: +254 700 000 000
• Business name: Good Price Wholesale Suppliers

We will respond to your request as soon as possible and within the timeframe required by applicable law.